Refund Policy
Due to the personalized nature of styling and custom-tailored garments, our refund policy is as follows:
Styling Fees
The 50% deposit (retainer) required at booking is non-refundable, as it covers the research and preparation time invested in your profile.
Service Completion
Service Completion: Once a wardrobe edit or transformation session has been completed, no refunds will be issued for the service fee.
Custom Orders (Indian Wear)
Items that are custom-made to your specific measurements (e.g., Lehengas, blouses) are Final Sale and cannot be returned or refunded.​
Third Party Purchases
For items purchased from external retailers (e.g., shoes or Western dresses), the refund policy of that specific retailer applies. X-Styled is not responsible for processing these returns.
Cancelation/No-Shows
Cancellations with less than 48 hours' notice or "No-Shows" result in a forfeit of the deposit and may be subject to the full service fee.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.